Returns & Refund Policy

Due to the nature of luxury hair products, all sales are final for hygiene and safety reasons. Returns are only accepted if the incorrect item was shipped or the product arrived damaged.

Exchanges may be offered for unused, unopened, unaltered items within 48 hours of delivery. Items must remain in their original packaging with ties, nets, and labels intact.

If you received the wrong item or believe your item was damaged in transit, please contact us within 24–48 hours of delivery with photos and your order number. Our support team will resolve the issue promptly at no cost to you.

Refunds are only issued if an order error or product defect is verified by our team. If approved, refunds are processed back to your original payment method within 3–5 business days.

Orders can only be cancelled within 2 hours of purchase. After this timeframe, we cannot guarantee cancellation due to immediate processing.

All custom units, colored pieces, or tailored wig constructions are non-refundable and non-exchangeable once production begins.