Frequently Asked Questions

Premium quality. Exceptional care. Everything you need to know.

Where does your hair come from?

Our hair is ethically sourced from trusted global partners who meet our strict luxury standards.

What makes your hair luxury quality?

We use premium raw and single-donor hair with full cuticle alignment for unmatched softness and longevity.

Do you offer custom wig orders?

Yes. We create custom units tailored to your measurements, lace preference, color, and density.

How long does customization take?

Custom orders typically require 7–21 business days depending on complexity.

How long is processing?

Ready-to-ship items process in 1–3 business days. Custom pieces follow stated production times.

Do you offer express shipping?

Yes, we offer expedited shipping through premium carriers.

Can I dye or bleach the hair?

Yes—our luxury hair can be professionally colored. We recommend a specialist for best results.

How do I maintain my extensions?

Use sulfate-free products, deep condition regularly, and store in satin or on a wig stand.

Shop our collections

Black Beauty Collection
FLOHCollection Black Beauty Tap image to view full details FLOHCollection is always...

Black Beauty Collection
Blonde Collection
FLOHCollection Premium Blonde Hair Tap image to view full details Our new #613...

Blonde Collection
Timeless Collection
FLOHCollection Bob Wigs and Short Hair Styles Tap image to view full...

Timeless Collection